Spa Etiquette

Policies

• Ambrosia is not suited to accommodate children.
• Ambrosia is not suited to accommodate pets.
• All Spa clients are required to be 16 years of age, otherwise parental consent is required.
• For the consideration of others please turn off your cell phone.
• Your appointment has been reserved especially for you so a 24-hour cancellation policy is in effect. Any no-show or cancelled appointments less than 24 hours notice will be charged 50% of the service price. We will try to reach you prior to your appointment to confirm, at which time you may cancel if required (without a cancellation fee).

Arrival

• Please arrive about 10 minutes prior to your appointment time. This will allow you to check in and relax before you begin.

Attire

• Dress comfortably to best enjoy your service.
• You will be provided with a pair of slippers for your spa & salon visit and a robe or courtesy wrap if required.

Reservations & Appointments

• Walk in clientele are welcome but are subject to availability. Reservations are strongly recommended especially for all body work and massage appointments.
• Reservations can be made by phone or at our front desk and may require a credit card.
• Late arrivals of 15 minutes or more will have to reschedule their appointment.
• Please specify at the time of booking if you require a BC registered massage therapist and your mobility level (we are located in a heritage style home and will need to specially accommodate persons unable to climb stairs)

Gratuities

• Are not included in the service price. However, for Service Excellence, gratuities are graciously accepted.
  Gift Cards do not include gratuities.